Support Lead

Posted 3 weeks ago

Responsibilities

  1. Understand Customer expectation and proactively engage the stakeholders in a result oriented manner.
  2. Motivate, train and mentor the team.
  3. Manage conflicts and create positive atmosphere for collaborations and productivity
  4. Estimate the work and allocate the resources
  5. Track, Monitor, follow-up and do the right escalations.
  6. Take ownership and drive the account
  7. Retain and motivate the team.
  8. Train & mentor the team
  9. Conduct Status meetings
  10. Prepare and share insightful reports to internal and external stakeholders.

Requirement and Skills

  1. 8+ years of experience of technical support engineering.
  2. Process oriented work attitude.
  3. Excellent communication skills.
  4. Minimum 5+ years of customer engagement experience

Proven record of driving improvement programs in the support fields.

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