Implementation Coordinator

Posted 4 days ago

We have a new opening for an enthusiastic individual who is interested in becoming our next Implementation Coordinator, or as we like to call it, Operational Service Coordinator. The position is available in our following office locations, Sydney, Kochi and Miami.  If you are interested in a varied role that combines customer relations, software implementation, training and customer support than this is your ideal position.

Main Responsibilities:

  • Implementation and training of Rescompany software solutions for our clients
  • Building and maintaining strong customer relations with our clients
  • Providing remote and in person customer service support to our clients
  • Ability to translate client needs into effective and valuable solutions
  • Assisting the Project Services team with pre and post software implementation tasks
  • Ensuring implementation and project timelines are met
  • Creating and developing procedures and documentation, including user and installation manuals
  • Assisting with software testing and quality assurance


  • Must have at least 1 year experience with reservation systems or on-board ship systems
  • Previous experience working onboard cruise ships, knowledge of the travel/cruise industry or software implementation is preferred
  • Strong communication and customer service skills
  • Ability to prioritize workloads, work on multiple projects and meet deadlines
  • Possess a strong interest in technology (previous IT experience is not required)
  • Good knowledge of Microsoft Office products
  • Willingness to travel
  • Fluency in English, written and oral

What we offer:

  • A pleasant working environment in a global, dynamic and committed team
  • Modern office spaces in each location
  • International travel opportunities
  • Advancement opportunities
  • Competitive Salary and discretionary annual bonus

Apply Online


  • Shahzad Khan says:

    Dear Sir/Madam,

    I am Shahzad Khan, looking for a bright career on onshore (Marine Cruises). I love the atmosphere of the ocean. I am a lover of the sea. That’s why I want to make it my profession. I have a special interest in working on cruise ships. I love the marine environment. The opportunity to work on this would be the biggest dream of my life comes true. I have a valid passport of India. I am free to work in any country. Interested in working only work visa in another country. There are no legal restrictions on working abroad. I have MCSA (Windows 2008 R2 Server), ITIL V3 and some other Technical certifications.

  • Shahzad Khan says:

    yes i did my job easily. I don’t have any questions and feedback for you.

  • Jimi Varghese Kalloor says:

    Absolutely enjoyed applying as “one click apply” is truly the way forward. Highly appreciated đź‘Ť and great job for considering the applicants time and efforts in the whole process

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